In this episode of the Quality Corner Show, PQS by Innovaccer host Emily Endres speaks with Anthony Thakar, a pharmacist at King’s Pharmacy in Brooklyn, New York, about how his team is using the EQUIPP Copilot to improve patient care and streamline their workflow. King’s Pharmacy is a busy operation, filling 1,200 to 1,500 prescriptions per week with a 12-13 person staff.
A Team-Based Approach to Patient Care
Anthony explains that King’s Pharmacy uses a team-based model where staff members handle most patient counseling and inquiries during pickup or over the phone. Pharmacists are available for more complex clinical questions. The team’s long-standing experience, with some staff members having been there for over a decade, allows them to build strong patient relationships and handle daily challenges effectively.
Seamless Integration with EQUIPP Copilot
Anthony emphasizes that the EQUIPP Copilot works “hand in hand” with their existing pharmacy software, requiring no extra work. The tool runs in the background and provides timely pop-ups with patient initials (e.g., “JD” for John Doe) to alert staff of available opportunities for enhanced services, such as medication adherence programs. This feature eliminates the need for staff to manually check for patient-specific programs, making it an intuitive part of their workflow.
Listen or watch the full interview, episode 9 of season 6, “How EQUIPP Copilot Powers Patient Care at King’s Pharmacy,” on the Quality Corner Show for more insights from Anthony about key features and benefits.
